R "Ray" Wang
Constellation Research Inc.
R "Ray" Wang is the Principal Analyst and CEO at Constellation Research, Inc. He is also the author of the popular enterprise software blog A Software Insider’s Point of View. With readership in the millions of page views a year, his blog provides insight into how disruptive technologies and new business models impact the enterprise. Prior to founding Constellation, Ray was a founding partner and research analyst for enterprise strategy at Altimeter Group and one of the top analysts at Forrester Research for enterprise strategy.
A background in emerging business and technology trends, enterprise apps strategy, technology selection and contract negotiations enables Ray to provide clients and readers with the bridge between business leadership and technology adoption. Buyers seek Ray’s research in disruptive technologies for his insights into the business processes, business models and organizational design required for successful adoption.
Business topics focus on harnessing innovation, creating next-generation business and IT leadership and applying the new rules of business. Technology topics include SaaS/cloud solutions, social CRM, next gen ERP and apps, business process transformation, project based solutions, order nanagement, master data management and middleware technologies. For technology sellers, Ray provides strategic guidance in go-to-market strategies; reviews and designs software licensing, pricing, support and maintenance policies; delivers competitive assessments; evaluates software partner ecosystems; and researches business processes such as the perfect order and customer experience for the enterprise and SMB markets.
Ray is a highly sought after thought leader and speaker. His dynamic speaking style brings energy and enthusiasm to a range of topics, including how disruptive technologies impact the future of work, the next generation customer experience, cross channel commerce, big data and analytics, digital marketing transformation and technology optimization. Ray tailors his presentations for intimate audiences from boardrooms to tens of thousands in live broadcasted keynotes.
Sample speaking engagements include research based topics such as:
- Ten Mega Trends Businesses Will Face in 2012
- Applying Maslow’s Hierarchy of Needs to C-Level Business Strategy
- Five Consumer Tech Trends Impacting the Enterprise (Harvard Business Review article)
- Balancing The Six S’s in the Consumerization of IT (Harvard Business Review article)
- Demystifying Enterprise Gamification For the Business (Video Link From IBM’s Lotusphere 2012)
- Moving from Transactions To Engagement (Harvard Business Review article)
- Building a Social Culture (Social Media Week 2012 – Keynote: How Social Should Your Culture Be?)
- Executive Megatrends Panel, Informatica World 2012
- The New Rules Of Social Business, What C-Level Execs Need to Know
- The Future of Cross Channel Commerce
- The Four Personnas of the Next Generation CIO
- The Future of Enterprise Software
- The Future of Social CRM and Customer Engagement
- Harnessing Innovation in a Downturn
- Cloud Computing User’s Bill of Rights
- The Enterprise Software User’s Bill of Rights
Bibliography of past speaking engagements
Sample video clips
Ray blogs at Forbes CIO Central and for Harvard Business Review. News organizations such as The Wall Street Journal, Bloomberg, Business Week, Fortune, Inc., The Associated Press, CIO magazine, Information Week, ComputerWorld, Financial Times, eWeek, CRM magazine, IDG News, ZDNet, TechTarget and Managing Automation frequently seek his point of view. Ray is an energetic and passionate keynote speaker and has also been featured on major TV news outlets such as CNBC.
In both 2008 and 2009, Ray was recognized by the prestigious Institute of Industry Analyst Relations (IIAR) as the Analyst of the Year, and in 2009 he was recognized as one of the most important analysts for enterprise, SMB and software. In 2009, A Software Insider’s POV was listed in the top 20 of Jonny Bentwood’s Technobabble 2.0 Top Industry Analyst Blogs. In 2010, Ray was listed as one of the Top 5 Analyst Tweeters in Edelman’s TweetLevel Index, recorded as part of the ARInsights Power 100 List Of Industry Analysts and named one of the top Influential Leaders in the CRM Magazine 2010 Market Awards.
Business And technology experience
Ray brings enterprise experiences honed from two decades of product management, management consulting and technology marketing roles. Prior to serving as a VP and Principal Analyst at Forrester for enterprise apps strategy and contract negotiations, he headed up the customer relationship management (CRM) analyst relations program for PeopleSoft. At Oracle, Ray served senior product management roles in the E-Business Suite. While at Personify, Ray was the marketing chief for a web analytics startup valued atUS$500 million.
Before working for packaged application vendors, Ray developed his management consulting and business strategy experience at Capgemini Ernst & Young, Deloitte Consulting, Detroit Medical Center and The Johns Hopkins Hospital. He specialized in business transformation at the executive level, general strategy, program management, change management, mergers and acquisitions, SAP/ERP implementations and health care operations.
Ray graduated from The Johns Hopkins University with a B.A. in natural sciences and public health. His graduate training includes a master’s degree from The Johns Hopkins University in health policy and management, and health finance and management. He is also certified in SAP FI/CO modules, facilitation and program management office.
Ray currently serves on the Board of Advisors for the University of Toronto's Rotman School of Management's Centre For CRM Excellence.